Terms and conditions
Our terms and conditions, may be amended from time to time, apply to all our services directly or indirectly made available online or through any mobile or tablet device.
By completing an online accommodation booking or niche service purchases you acknowledge and agree to have read, understood and agreed to our standard terms and conditions as set out below (including our privacy statement).
"GayHotels.com", "us", "we" or "our" means Qurated Tourism Group, a limited liability company incorporated under the laws of the England, and having its registered office in London, England.
"Platform" means the (mobile) website and app on which the Service is made available owned, controlled, managed, maintained and/or hosted by Qurated Tourism Group using GayHotels.com.
"Service" means the online reservation service (including the facilitation of payments) for each of our various products and services made available by Suppliers on the Platform.
"Supplier" means the provider of accommodation (e.g. apartments, hotels, motels, bed & breakfast, guest houses, resorts, adventure parks, sightseeing tours, cruises, transfers, event promoters, party operators, and any other niche travel or related product or service we make available from time to time available for reservation on the Platform.
1. Scope of our Service
Through the Platform, we (Qurated Tourism Group and any subsidiary companies provides an online platform through which Suppliers can advertise their products and service for sale or reservation, and through which visitors to our Platform can make such purchases or reservations.
By making a purchase or reservation through GayHotels.com, you are entering into a direct (legally binding) contractual relationship with the Supplier with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your reservation, we act solely as an intermediary between you and the niche Supplier, by transmitting the purchase or reservation details to each of the relevant Supplier(s) and sending you a confirmation email for and on behalf of the Supplier.
Our Services is made available for personal and non-commercial use only. Therefore these are not permitted to be resold in anyway.
2. Prices, crossed-out rates and Best Price Guarantee
The prices on our Platforms are highly competitive. All accommodation prices are displayed including VAT/sales tax and all other taxes (subject to change of such taxes), unless stated differently on our Platform or the confirmation email/ticket.
Applicable fees and taxes (including tourist/city tax) may be charged by the Supplier in the event of a no-show or cancellation fee.
Ticket prices are per person or group and subject to validity as indicated on the ticket, if applicable.
Sometimes last minute or cheaper rates are available on our Platforms for a specific duration or time of stay, product or service, however, these special rates made available by Suppliers may carry special restrictions and conditions, and be non-cancellable and non-refundable. Please check a product, service and reservation conditions and details thoroughly prior to making your reservation.
Any crossed-out rate shown for any accommodation or products is specific for that particular date or time of booking based on offer made available by our suppliers.
GayHotels.com want to ensure you pay the lowest price possible for your accommodation, product and services.
Should you find any of accommodation, service or product bought on our platform available at a lower rate we will match the difference between our rate and the lower rate.
Any currency conversion of prices is based on current exchange rates and for information only and should not be relied upon as the exact rates when payment made.
All last minute and special offers or promotions are indicated.
3 . Free of charge
Our service is provided to you completely free of charge, unlike many of our competitors.
All our suppliers pay a small commission fee (being a small percentage of the product price (e.g. apartment, room or ticket price)) to Niche Tourist Group after the product or service has been used or after the guest has stayed at the accommodation and paid.
4. Credit card payment
Certain Suppliers offer the opportunity or require for reservations the whole or part payment needs to be made at time of booking by the Supplier,
For non-refundable rates or some special offers, please note that the Suppliers may require that payment is made upfront at time of booking and your credit card will be charged prior arrival or delivery of product or service.
5. Pre-payment, cancellation & no-show.
By making a reservation with a Supplier, you accept and agree to the relevant cancellation and no-show policy of that Supplier.
Typically for all accommodation reservations where the reservation is non-refundable the first nights’ accommodation will be charged unless the accommodation policy differs from our standard cancelation policy.
Please review your reservation for details of the cancellation policy.
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the accommodation to ensure they know you are delayed to avoid your non arrival to be considered a no show and the remaining days of your reservation is not cancelled.
6. Customer communication
By completing a booking or purchase of any product or service you agree to receive an email confirmation. If you do not receive the email confirmation it is your responsibility you to contact GayHotels.com to confirm you’re your booking and purchase of any product or service.
Failure to confirm these details if your email provider or email address entered when making reservation or purchase was correct.
You will still be charged for the reservation or product purchase regardless of receipt of the email unless you have contracted GayHotels.com for the confirmation to be resent.
7. Service ranking ordering, stars and guest reviews
The default setting of the ranking of Suppliers on our Platforms is 'Recommended' or based on start or guest review ranking. You have the option to reorder the sequence of display ordering.
Any ranking in the form of star for non-hotel accommodations (e.g. apartments, bed & breakfasts, guest houses, villas etc) do not correspond to the star ranking system used for hotel accommodations.
Guest reviews are calculated for addition for rankings also on site.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered and not responsible for any liabilities as a result of supplier disputes.
9. Intellectual property rights
Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Qurated Tourism Group., its suppliers or providers.
10. Disputes and governing law
GayHotels.com is fully committed to customer satisfaction. We will try to resolve any concerns or problems with services provided by our Suppliers.
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Spanish law. By using our website, you agree that any and all disputes related to use of the website services of our Suppliers or GayHotels.com not resolved to your satisfaction will be resolved via arbitration.